1. Introduction
Hello Parking is a mobile application designed to manage valet parking operations, including vehicle intake, parking, tracking, and delivery across multiple independent branches. This Privacy Policy explains how information is collected, used, stored, and protected in compliance with Google Play and Apple App Store requirements. By using the App, you agree to this Privacy Policy.
2. Information We Collect
2.1 Personal Information
Collected only when required for operational purposes:
- Full name
- Mobile number
- Email address
- User role (Customer, Branch Manager, Garage Manager, Application Owner)
2.2 Vehicle & Operational Information
- Vehicle images captured at intake (mandatory for verification and liability purposes)
- License plate number
- Vehicle status (Pending, Parked, Ready for Delivery, Delivered)
- Parking location (garage-level only)
- Date and time logs related to vehicle handling
Disclaimer...
2.3 QR Code Data
- System-generated QR codes linked to vehicle transactions
- QR codes do not contain personal data
- Used exclusively for vehicle request and internal tracking
2.4 Usage & Technical Data
- Device type and operating system
- Application version
- Interaction logs
- Crash reports and performance diagnostics
2.5 Notifications
- Vehicle status updates
- Delivery requests
- Approvals and operational alerts
3. Purpose of Data Processing
- Operate and manage valet parking workflows
- Authenticate and authorize user roles
- Generate and validate QR codes
- Send operational notifications
- Maintain audit logs and reports
- Improve performance, reliability, and security
- Prevent misuse, fraud, or unauthorized access
4. Data Sharing & Access Control
We do not sell...
5. Data Storage & Retention
- Data is stored securely on protected servers
- Retention periods depend on operational and legal requirements
- Data may be deleted or anonymized upon request unless retention is legally required
6. Security Measures
- Role-Based Access Control (RBAC)
- Secure communication protocols
- Encrypted storage where applicable
- Continuous monitoring and logging
WWhile we take strong measures, no system can guarantee absolute security.
7. User Rights
- Request access to their personal data
- Request correction or deletion
- Withdraw consent where applicable
Requests can be submitted to: support@helloparking.app
8. Limitation of Liability
Hello Parking operates as a digital operational platform only. The App is not responsible for physical vehicle handling, damages, losses, or incidents occurring outside the scope of its digital system.
9. Children’s Privacy
The App is not intended for use by children under the age of 18. We do not knowingly collect any personal data from children.
10. Changes to This Policy
This Privacy Policy may be updated periodically. Continued use of the App constitutes acceptance of the updated policy.
11. Contact Information
Email: info@helloparking.app
Website: www.helloparking.app